Terms and Condition
Sale of Goods By placing an order with RB Discount you the customer are accepting these terms and conditions, as well as our terms of website use. These conditions do not affect your statutory rights. We will acknowledge your order by email as soon as possible. The acknowledgment from us does not constitute our legal acceptance of your order. Your order is accepted and our contract begins with you, when the goods are dispatched. Goods will be dispatched with a sales receipt which must be produced in event of claims or returns. Most toys are offered with a faulty on arrival guarantee, if a manufacturer guarantee is provided and goods should develop a fault, the manufacturer service department must be contacted. Most toys offered for sale are fitted with batteries for demonstration purpose by the manufacturer’s, hence batteries are not guaranteed. Should the goods be received faulty or damaged, we must be notified upon receipt of goods please contact us through email. We will offer advise on collection or for you the customer to send the goods back to us. The goods must be well packaged and complete with original packaging. Upon receipt of goods in satisfactory condition, we will offer a refund or exchange, subject to availability. We cannot be expected to guarantee against misuse, modifications, commercial use, loss of data stored or normal wear and tear. Payment and Prices We will accept payment of your order by Visa, Mastercard, Delta/Connect and Maestro and PayPal payments, our credit card transactions are processed through WorldPay and to protect our customers we can only dispatch to card holders address. We cannot accept responsibility if any details you provide us with are incorrect or if any order is held up as a result of incorrect details. The price for the goods will be as stipulated on the website at the time when you place your order. We are entitled to make adjustments to the price to take account of any increase in our supplier’s prices, or the imposition of any new taxes or duties, or if due to an error or omission on the price published for the goods on our website is incorrect. If the price is incorrect we will not take any payment and will notify you the customer to purchase. All prices on our website are in pounds sterling. Availability Your order for goods is subject to availability as we sell collectables and limited edition item. Upon receipt of order we will confirm acceptance and delivery provided the product(s) is available. If we do not supply goods to you for any reason we will inform you of the situation and will not charge you for those goods, and refund any money paid by you for the goods. However, we will not be responsible for compensating you for any other losses, which you may suffer if we do not supply the goods. Delivery We regret that we cannot accept orders for and make deliveries to addresses outside of mainland UK. For delivery addresses within the mainland, we offer a standard service or an express next day service, for next working day delivery service, orders must be received by 10.00 am Monday to Friday for delivery next working day delivery. We cannot guarantee next working day delivery in adverse weather condition etc. We shall not be liable for any losses, costs, damages, charges or expenses caused by any delay for delivery of the goods. Provided delivery attempt is not made, more than 10 working days from placing the order, you have the right to contact us and refuse the goods. We will happily refund you any money paid for the goods. Where delivery attempt has been made and the courier has not been able to deliver, the goods would normally be returned back to us, upon we will refund you the cost of the goods, minus original delivery charge plus £10 which we would be charged by our courier for the return of the goods. Two delivery attempts are made by the courier, after which a charge will be made of £10 by the courier for the redelivery, which must be met by you the customer. As soon as the goods have been delivered you will be responsible for them. When we deliver the goods we will require you to sign for them. All goods must be signed for as unchecked and we must be notified of any damage within 48 hours of delivery. Our responsibility for everything other than damage due to our negligence will end at the time the carrier tried to delivery the goods to you. Title in the goods will pass on delivery. Should you return the goods pursuant to conditions then title in the goods shall revert to us when you return the goods to us. Returns Goods, other than faulty goods, may be returned within 7 working days of receipt. The goods must be returned to us in the same condition it left us, complete and unopened, all seals must be intact. The cost of the return must be met by you, you the customer, the responsibility is with you the customer to ensure the goods are well packaged and proof of postage is obtained. We cannot be held liable for returned goods damaged or lost. Upon receipt of the goods in satisfactory condition a refund will be given of the original cost of goods. charge under these circumstances is to be paid by Richer Sounds, as long as you can appreciate, we would request that all goods be returned in new and unopened condition complete with packaging and all accessories. We have the right to refuse acceptance of goods which do not comply with this condition or we may subject a handling charge . Where goods are returned in accordance with this provision, we will happily reimburse any money paid by you for the goods minus the delivery charge. When we receive the returned goods, we will inspect them to ensure all manuals, accessories and other components are within the returned package and that you have taken reasonable care of the goods. If we receive an item that you have not taken reasonable care of, we will charge you a £25 administration fee as well as a fee equivalent to the reduction in the item’s value. If the item has missing components, we shall charge you a further fee to cover the cost of these items. These costs will be deducted from any refund that is due to you. Faulty Items time limit for notification of claims: If goods arrive in a damaged condition you must inform us within 48 hours of the date of delivery and we will either replace the goods at no charge, or refund any money paid by you for the goods or may offer a discount. If the goods returned under this condition are found not to be defective or have been damaged by you, they will be returned to you. An administration fee of 20% of the price of the goods, along with the cost of carriage will be charged to you, to cover the costs we have incurred. Due to the nature of toys they are offered with a faulty on arrival guarantee, if a manufacturer guarantee is provided and goods should develop a fault, the manufacturer service department must be contacted, as we do not carry spares and not have a service centre. Most toys offered for sale are fitted with batteries for demonstration purpose by the manufacturer’s, hence batteries are not guaranteed. Many of the goods we sell are of a technical nature and unfortunately it is not practical to publish detailed specifications of all the goods and keep specifications 100% up to date. All drawings, descriptive matter, specifications and advertising on our website should be used as an approximate guide. We shall not be liable to you, for any failure or delay in performance of our contract, if it is due to an event beyond our reasonable control. Including, without limitation, acts of God, war, industrial dispute, fire, flood, tempest, weather and national emergencies and if so delayed we shall be entitled to a reasonable extension of time for performing such obligations. The contract between us shall be deemed, to have been made in England and shall be governed by the laws of England and Wales. Complaint Procedure . We take customer service very seriously and value your custom, if you have a complaint, please contact email us at firstname.lastname@example.org. We will endeavour to acknowledge all complaints within 3 working days. This website is owned by us contains material which is owned by or licensed by us and is copyright. All trademarks reproduced in this website, which are not the property of, or licensed to us, are acknowledged on the website. You may view for personal use , commercial use of the material on this website is not permitted. Accuracy of Information The information in this website is given in good faith. It is subject to change without notice. We cannot be held responsible for any inaccuracies and (except as set out under the heading “Liability”) Linking • This website contains links to other websites. We accept no responsibility or liability for the content of other websites which are not under our strict control. Liability • We do not guarantee that use of this website will be compatible with all hardware and software which may be used by visitors to the site. • Except as set out in the clause below, we will be under no liability to you whatsoever whether in contract, tort (including negligence) breach of statutory duty, restitution or otherwise for any injury, death, damage or direct, indirect or consequential loss (all three of which terms include without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and like loss) howsoever caused arising out of any information or other materials contained in this website, including, without limitation, as a result of any computer virus or any errors in the content of this website or any communication from us regarding the same. • These terms and conditions do not exclude our liability (if any) to you for personal injury or death resulting from our negligence, for fraud or for any matter which it would be illegal for us to exclude or to attempt to exclude our liability. We are based in England and shall be governed by English Law. Your continued use of this website indicates your acceptance of these terms and conditions.